Archive for the ‘Urgent’ Category

Dear Clients,

As the number of people diagnosed with COVID-19 [aka novel Coronavirus] continues to rise in Hampton Roads, we are compelled to increase our protective measures — both for our clients and ourselves and as a matter of public health.

The following restrictions are currently in place:

*We cannot accept walk-ins for pet care or food & medication refills.

*Refill orders must be placed by phone; a pick-up time will be determined, and we will deliver the items to you at your vehicle in our parking lot. Please have your payment ready.

*Clients are asked to remain in their vehicle while their pet is seen by the doctor. If the pet is not comfortable in its owner’s absence, we will reschedule the visit.

*From this point, we are scheduling visits to take place in late April and beyond. We will continue to assess the local numbers of COVID-19, and make further decisions about whether or when to close the clinic and postpone all visits.

*In the event of an emergency, contact Blue Pearl Pet Hospital at 757-499-5463.

Other notes you may need:

*Our FAX machine is offline and unable to receive documents. Please route all documents through our email: littlecreekvet@live.com 

*Registered clients should Contact Us with any questions or concerns.

As much as possible:

STAY HOME, STAY SAFE AND BE WELL!

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Dear Clients,

There is much concern these days over COVID-19 [aka human Coronavirus] and its potential impact on everyone’s lives and livelihood. We want to be sure you have current information, especially as concerns pets.

At Little Creek Veterinary Clinic, we are cautiously proceeding with appointments, with safeguards in place:

*When possible, appointments will be spaced out to allow as few people in the clinic as possible and disinfection of high-touch areas between clients.

*Clients who are experiencing signs of illness such as coughing, sneezing, difficulty breathing, chest pains, vomiting, or diarrhea are asked to postpone their visit until their symptoms / illness have resolved. 

*We reserve the right to require clients who are coughing or sneezing during their visit to wear a face mask.

*Certain high-touch items which cannot easily be sanitized have been removed from our waiting room. These items include books, magazines, and pet treats. As for the remaining brochures: if you pick one, please take it with you instead of returning it to the rack.

*Dr. Miele and Little Creek Veterinary Clinic will continue to monitor the spread of COVID-19 in Virginia, and if necessary, will temporarily close the clinic and postpone appointments to safeguard the health of our clients, doctor, and staff.

Following is information released by the American Veterinary Medical Association regarding pets and people:

*Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.

*Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.

*Update your pet emergency kit to include 2-4 weeks’ worth of food and medications, in case of quarantine or closure of local veterinary practices.

*As a reminder, human Coronavirus [aka COVID-19] is not the same as canine Coronavirus. At Little Creek Veterinary Clinic, we continue to recommend vaccinating for canine Coronavirus, especially to protect dogs that socialize with other dogs or spend time in areas where other dogs are likely to defecate.

Clients, please Contact Us with your questions or concerns.

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Dear Clients,
Due to the serious nature of COVID-19 [aka Coronavirus], its presence locally, and our doctor and some clients falling into a high-risk category if they contract the disease, we are closed today (Friday, March 13th) in order to deep-clean and assess our readiness to protect the health of our clients and ourselves in the face of this new viral strain.

We also ask that, if you are showing signs of illness, have traveled to Coronavirus “hotspots” lately — or are in physical contact with someone who is sick or has been to an infected area — that you postpone your pet’s services for 2-3 weeks or until the potential for transmitting illness has passed.

We know this can be a major inconvenience, but health experts are recommending doing all we can to stop or slow the transmission of what, for some people, is a fatal illness.

Thank you for your patience and understanding.

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Good news!

Our phones and other machines are working again, so the robot rebellion is on hold for a bit.

Now the only question is: Will the snow impact our schedule?

Stay tuned!

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We are sorry to report that our phone service has been spotty since last week, since a tech visit by our phone service provider to clear static from the lines. However, we did not appreciate the full extent of the problem until today.

At this time, our answering machine cannot connect to the phone system and record your messages. Our fax machine is unable to receive faxes. And it appears that one of our phones is not working. 

The good bit of news is that the front desk phone is working and we have discovered a work-around in order to run the credit card machine. Please do not notify our phone service provider, though; we’re afraid they’ll come back out and “fix” those, too!

If you have been trying to reach us and were unsuccessful, we share in your frustration. We hope to have a resolution this week.

In the meantime, please Contact Us with your non-emergency issues and questions.

In an emergency, call 757-499-5463.


UPDATE: Robocalls have no problem getting through, as usual. *eyeroll*

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Little Creek Veterinary Clinic will be closed on Friday, September 6th, due to expected hurricane conditions.

As soon as we are able to safely return to the office, we will inspect the building and contents, and determine when to re-open. Much of the decision is dependent, also, on whether or not there is a power outage in our area. 

At this time, it is unknown if we will be open Saturday, Sept. 7th or closed for the weekend.

We will update our website and Facebook page as more information becomes available.

Clients with appointments scheduled for Saturday will be notified of our status, directly, when possible.

Emergencies, call 757-499-5463.

Stay safe!

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UPDATE: 8/20   We are back to regular hours for the week —

give us a call: 757-583-2619.

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Due to a family emergency, our clinic has had to close early today.

We will keep you updated on any changes to Tuesday’s schedule.

If your pet needs immediate care, please call 757-499-5463.

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